Canadian Roots, Global Reach
Founded and run in Canada, Tangle Joy brings a Canadian dedication to quality and integrity in everything we do. While we are rooted in Canada, our reach is truly global – we proudly serve customers around the world, with many of our clients coming from the USA, the EU, and beyond. No matter where you are, we strive to make your shopping experience smooth and enjoyable, bridging the distance with reliable international shipping and a personal, customer-first approach.
Exceptional Customer Service
We believe that great customer service is just as important as great products. The Tangle Joy team is friendly, knowledgeable, and always ready to help. We know that purchasing a sex doll can be a significant decision, and we’re here to support you at every step – from answering product questions to providing updates about your order. If you need assistance, you can reach out to us anytime at service@tanglejoy.com. We pride ourselves on being responsive and helpful, making sure you feel confident and cared for throughout your experience with us.
Meet Our Team
About Zachary - Founder & Technical Support
As the Founder of Tangle Joy, Zachary’s story began with a vision for a flawless online experience. He remains deeply involved as our lead technical support, personally ensuring that every feature on our site runs smoothly and efficiently. You can count on Zachary’s expertise to keep everything working perfectly behind the scenes.
About Ashley - Customer Relations & Support
Ashley is the friendly voice and expert guide you'll connect with. For the past two years, she has been the vital link between our customers and manufacturers, ensuring we always offer the latest and best. She brings patience and knowledge to every question, making sure everyone finds exactly what they're looking for.
About Tommy - Product Curator & Graphic Designer
Tommy is our product curator and a professional designer. He meticulously organizes and lists all products on our site, while also creating engaging event posters and managing visual communications. With an eye for detail and design, he ensures both our collection and our visuals are beautifully presented.
About Kumiko - Finance Manager
Kumiko manages our finances at Tangle Joy, handling all billing and tax responsibilities with meticulous attention. Her work ensures our financial health and compliance, carried out with consistent precision and care.
Frequently Asked Questions
Who is Tangle Joy?
Who is Tangle Joy?
Founded in 2024, Tangle Joy is a Canadian company dedicated to providing premium customer service. We are committed to guiding you in finding the perfect companion tailored to your needs. Learn more about our story and values on our About Us page.
Why Choose Tangle Joy?
Why Choose Tangle Joy?
Tangle Joy is a premier international vendor specializing in authentic TPE and silicone love dolls. As an officially authorized retailer, we partner directly with leading manufacturers. Our authorization certificates are available for your review, providing complete peace of mind about the authenticity of every doll.
Every branded doll purchased from TangleJoy.com is 100% genuine. For manufacturers that do not issue certificates, we ensure transparency by enabling order tracking directly from the original factory. We guarantee: no counterfeits, no compromises.
Our mission is to provide an unparalleled shopping experience by offering high-quality, affordable dolls backed by exceptional customer service. As a leading global site, we boast a diverse collection to satisfy a wide range of tastes. All our lifelike dolls are crafted from body-safe, medical-grade TPE or silicone, and we offer extensive customization options to bring your vision to life.
Explore our collections and discover your perfect doll at Tangle Joy.
What is the order process?
What is the order process?
Your journey with Tangle Joy is a seamless, step-by-step experience:
- Configure or Select: For a custom-built doll, explore our personalization options. If you select an in-stock doll from our US or EU warehouses, please note that all configurations are preset and no options can be changed.
Our team is here to assist with any questions you may have. - Pay Securely: Choose from multiple payment options, including PayPal, Credit/Debit Cards, Shop Pay, Google Pay and Apple Pay.
- We Craft or Prepare It: Custom dolls are handcrafted in 1-3 weeks. Warehouse stock items are processed for immediate shipping.
- You Approve It: For custom dolls, we send you photos for your final confirmation before shipping.
- We Ship It – Completely Worry-Free:
Receive your tracking details. Delivery typically takes 7-12 business days. Best of all, we cover all shipping and customs-related costs. There are no hidden fees – you can simply wait for your delivery to arrive! - Enjoy & Care: Love your doll? Leave a review! Need help with care or have a concern? Our support team is ready to assist.
We are committed to ensuring your complete satisfaction at every stage.
What is the availability of customer service?
What is the availability of customer service?
Contact Our Customer Service Team
- Email: service@tanglejoy.com
- Hours: Mon - Fri, 8:00 AM - 6:00 PM CET (2:00 AM - 12:00 PM ET)
- Response Time: We aim to reply to all inquiries within one business day.
How do you ensure quality and safety?
How do you ensure quality and safety?
Absolutely. Your safety and satisfaction are our top priorities. The dolls are crafted from fully certified, body-safe TPE and platinum silicone that are not only hypoallergenic and eco-friendly but also deliver an unbelievably realistic feel. Supported by a high-quality metal skeleton, they offer both flexible posing and long-lasting durability. We have meticulously chosen every material to ensure a premium, safe, and truly immersive experience.
Are sex dolls legal to import, and will my order pass through customs?
Are sex dolls legal to import, and will my order pass through customs?
Yes, you can order with confidence. In most Western countries, it is legal to import and own realistic adult dolls. All Tangle Joy products are discreetly packaged and shipped in accordance with standard international shipping regulations to ensure they clear customs without issue. We stand behind the legitimacy of every product we sell.