Store Policy

Store Policy

This Store Policy explains how Tangle Joy (“we,” “our,” or “us”) collects, uses, and safeguards your personal information when you visit our website or purchase from us.

1. Information We Collect

We may collect the following information when you interact with our website:

Personal Identification and Contact Information

  • Name
  • Email address (for order confirmation and promotional updates)
  • Phone number (for delivery purposes)
  • Billing address (for payment verification)
  • Shipping address (for delivery)

Order & Transaction Information

  • Order number
  • Product(s) purchased, quantity, price, and payment method
  • Purchase history (for order fulfillment and promotions)

Account Information (if applicable)

  • Username and encrypted password
  • Account preferences

Technical & Usage Data

  • IP address
  • Browser type and device information
  • Pages visited and access times (for analytics and website functionality)

2. Tracking & Analytics Tools

We use tools like Google Analytics and Facebook Pixel to monitor website performance, traffic, and marketing effectiveness. These tools collect anonymized or aggregated data, such as:

  • Pages visited and time spent
  • Conversion and ad performance metrics

These analytics do not directly identify you. You can disable cookies in your browser or use opt-out tools to limit tracking.

3. How We Use Your Information

We may use your personal data to:

  • Process and deliver your orders
  • Send order confirmations and shipping updates
  • Provide customer service and respond to inquiries
  • Send promotional emails (you may opt out at any time)
  • Improve website experience and product offerings
  • Prevent fraud and comply with legal requirements

We will never sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your data with:

  • Service providers (payment processors, shipping carriers, email service providers) to fulfill orders and services
  • Legal authorities when required by law
  • Business successors in case of mergers or acquisitions (subject to this policy)

5. Data Security

We use SSL encryption, secure payment processing, and access restrictions to protect your information. While we take strong precautions, no online transmission is 100% secure. Please protect your account login details.

6. Your Rights

Depending on your location, you may have rights to:

  • Access and request a copy of your personal data
  • Correct inaccurate information
  • Request deletion of your data (with certain legal exceptions)
  • Opt out of marketing communications

To exercise these rights, contact us at service@tanglejoy.com.

7. Minors

Our products are intended for adults only (18+). We do not knowingly collect data from minors. If you believe a minor has provided us with personal information, contact us immediately.

8. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised date. Continued use of our services after changes means you accept the updated terms.

Contact Information:
Email: service@tanglejoy.com

Shipping & Delivery Policy

We aim to provide fast, discreet, and reliable shipping to our customers worldwide.

1. Shipping Coverage

We ship to:

  • USA
  • Canada
  • European Union countries
    (For other countries, please contact us to confirm availability.)

2. Shipping Costs

Free Standard Shipping on all orders.

3. Estimated Delivery Times

  • USA & Canada: 5–10 business days
  • EU Countries: 5–10 business days
    (Times are estimates, not guarantees. Delays may occur due to customs, holidays, or courier issues.)

4. Order Processing Time

Orders are processed within 24–72 hours after payment confirmation. Custom or out-of-stock products may require additional time.

5. Tracking

All orders include tracking. Once shipped, you’ll receive an email with a tracking number and carrier link.

6. Customs & Import Taxes

Customers are responsible for any applicable import duties or taxes unless stated otherwise. We ship with discreet, plain packaging to protect your privacy.

7. Packaging & Privacy

  • No product descriptions or branding on the box
  • Neutral sender name
  • Sealed packaging for security

Returns & Cancellations Policy

Due to the intimate nature of our products, we have strict return conditions to ensure hygiene and safety.

1. Return Eligibility

We accept returns only if:

  • The item is unused, unopened, and in original condition
  • Factory seal and packaging are intact
  • All accessories, manuals, and freebies are returned
  • No stains, odors, or damage
  • Opened or used items cannot be returned for hygiene reasons.

2. Return Window

You may request a return within 7 days of receiving your order. Returns outside this period will not be accepted.

3. Return Process

  • Contact us at service@tanglejoy.com with your order number and reason for return
  • If approved, we will provide a return address and RMA number
  • Ship the product back using a trackable method (customer pays return shipping unless the item is defective or incorrect)
  • Once inspected and approved, a full product refund will be issued to your original payment method

4. Refund Timeline

Refunds are processed within 3–5 business days after receiving and inspecting the item. Bank or payment provider processing times may vary.

5. Order Cancellations

  • Within 24 hours of purchase: Full refund if the order has not entered processing
  • After 24 hours: If the order is already being packed or shipped, cancellation may not be possible
  • Custom orders cannot be canceled after production begins

Contact for Returns & Cancellations:
Email: service@tanglejoy.com