All Tangle Joy dolls are crafted from premium TPE (Thermoplastic Elastomer) or silicone. Both materials are non-toxic and body-safe, designed to replicate the realistic look and feel of human skin.

• TPE: Softer, more elastic, with an ultra-realistic touch.
• Silicone: More durable, with fine detailing and easier maintenance.

Whichever you choose, every doll undergoes strict quality control to ensure safety, durability, and lifelike realism.

Every product we offer is in stock. We ship all orders within 48 hours of payment confirmation.

• Delivery time: Depending on your location, most customers in North America, Europe, and other major regions receive their orders within 3–10 business days.
• A tracking number will be provided immediately after your order ships so you can follow your package’s journey.

Yes! Tangle Joy proudly ships worldwide. We welcome orders from the United States, the United Kingdom, Canada, Europe, Asia, and beyond. If your location supports international courier services, we can deliver to you.

We work with trusted shipping partners to ensure safe and timely delivery:

• FedEx – Fast, reliable, and fully trackable.
• UPS – Stable delivery times with worldwide coverage.
• Local couriers – For certain countries, we may use reputable local carriers for the final delivery stage.

The carrier is chosen based on your location to ensure the fastest and most secure service.

We accept a variety of secure payment methods, including:

• Credit/Debit Cards –Visa, MasterCard, American Express, and more.
• PayPal – Fast and secure online payment.

All payment transactions are encrypted. We do not store sensitive card details.

Absolutely. Your privacy is our priority. All
orders are shipped in plain, unmarked packaging.

• No product names or category details appear on the box.
• The sender’s name will not reference “Tangle Joy” or anything related to adult products.

This ensures no one except you will know what’s inside.

Due to the intimate nature of our products, we do not accept returns or exchanges unless there is a manufacturing defect or shipping damage.

If your doll arrives with a defect or was damaged in transit, contact us within 48 hours of delivery with photos of the issue. We will offer solutions such as part replacement, repair guidance, or a full
replacement when applicable.

Yes, we provide:

• Quality Guarantee – We stand by the quality of every doll.
• Care Guidance – Advice on cleaning, storage, and long-term maintenance.
• Repair Support – Solutions for non-user-caused damage, depending on the issue and warranty terms.

Most dolls we offer are ready-made to allow quick shipping.
However, you can customize certain details such as hair color, eye color, skin tone, and nail style.
For special custom requests beyond the listed options, please contact us before
ordering. Additional time and costs may apply.

We’re here to help with any questions before or after your purchase.

• Email: service@tanglejoy.com (We reply within 24 hours.)
• Contact Form: Available on our website’s “Contact Us” page.
• Live Chat: If online chat is available, you can connect with us in real time.

Please include your order number (if applicable) when contacting us for faster assistance.